Account Information
How much does it cost to access my data?
Our subscriptions are $25 per month per sensor station. You can learn more about our subscriptions here.
Will my data subscription automatically renew or will I be sent a bill?
You can turn your subscription on & off anytime. Data access subscriptions are month-to-month and can be canceled at any time.
How do I share my account on the Trellis dashboard app?
Watch the video below for a quick tutorial on sharing your account, allowing another user to view or edit your data.
How do I change the name / email associated with my account?
Navigate to the Settings page to change your account details In order to change the name or email associated with your Trellis Dashboard account, navigate to the Settings page: Click Profile + Billing In the Profile section, click the pencil on the ...
How do I change the credit card on my account?
Credit card expired or simply want to change cards? Keep reading to learn how to update your information. Navigate to the Settings page: Click Profile + Billing: Click Change Card: Enter your new credit card details and click Add Card: Your new card ...
How do I change my email notifications?
Click on your profile in the upper right hand corner of the Dashboard, then select Settings. Then, click Notifications. If you'd like to change where you'll receive email notifications, change the email address and then click Save. If you'd like ...
How do I change my text notifications?
Click on your profile in the upper right hand corner of the Dashboard, then select Settings. Then, click Notifications. If you'd like to change where you'll receive text notifications, change the phone number and then click Save. If you'd like to ...
How do I change my software subscription?
Keep reading to learn how to upgrade, downgrade, or cancel your software subscription Sensor stations, sensor stations with an add-on rain gauge, and base stations with an add-on rain gauge each require a software subscription. In order to change or ...